customedialabs, a global digital brand engagement agency

ecosystem

customedialabs®

THE EVOLUTION OF THE AGENCY

It's about so much more than designing and building a digital property. It's about living and breathing our clients' brand, business, and vertical. And just as important, their target. Our clients succeed because we create a transformative experience around brand engagement using bleeding-edge methods to help their customer experience what the brand has to offer.

Unify Adapt

THE FUTURE OF BRAND ENGAGEMENT

Transform.Unify.Adapt.

customedialabs is reinventing and revolutionizing the way brands engage their audience in the new era.

Philosophy

The Philosophy for a New Era

customedialabs has been working with Fortune 1000 organizations and their brands since the dawn of the digital era in the late 90s. Our tremendous body of work and experience allowed us to crystalize our philosophy around how brands can amplify their engagement in this new era. We call it the Brand Engagement Trinity™.

Transform

Transform.

The new era of brand engagement is about transformative experiences. We create custom-designed solutions that transform two-dimensional brand expressions into multi-dimensional brand experiences, resulting in immersive customer engagement. We use the latest user-experience methodologies, creative techniques, and digital tools. We believe these experiences, when unified, amplify the impact of your brand.

Unify

Unify.

We believe in delivering unified ecosystems that connect a brand's transformative experiences and channels while collecting individual activities in a central repository. Not only is the effectiveness of brand experiences heightened when they are unified within an ecosystem, but all digital audience interaction with your brand is instantly recorded and accessible. This level of unification and insight is the key to personalized experiences.

Adapt

Adapt.

One size never fits all. We believe in leveraging the enormous amount of audience activity data collected within the brand ecosystem to adapt your individual customer's experience. Every experience should be as closely tailored to the needs of the user as possible. We believe adaptive experiences are central to the new era of brand engagement.

Services

We Turn Philosophy Into Reality

Introducing the Labs: where we create marketing solutions that revolutionize how brands engage with their audience.
Our philosophy is realized by a multidisciplinary team of subject matter experts whose work covers a comprehensive range of fields from strategy to technology.

Labs

Process

Our methodology for achieving interactive solutions involves a comprehensive, four-step process.

Discovery

Discovery

Our discovery phase involves an in-depth analysis of the customer's needs, as well as the needs of the end user in order to define a shared goal for the project. We conduct a heuristic evaluation to identify usability parameters and develop a comprehensive project plan in cooperation with the client

Design

Design

Our design phase encompasses everything from creating the visual feel of a project to architecting engaging user experiences. We provide brand expertise and development for new brands or those looking to update. For existing brands, we align and strengthen brand identity.

Development

Development

With our in-house engineering expertise, we can develop highly customized technical solutions. Our team of programmers and software engineers architect scalable projects that can be integrated with existing client frameworks. We also conduct quality assurance tests, regularly during development, in order to deliver a flawless product for our clients.

Deployment

Deployment

Before delivering the final product to our clients, we stage the work in order for the clients to review and provide any final feedback. In addition, we are experienced at deploying projects to many types of servers or, alternatively, we can host projects on our internal servers. Finally, we provide maintenance through the deployment process and afterward when needed.

Services

After years of experience our team has grown and so has our passion for what we do. Our goal is to create memorable experiences and help brands thrive in the digital world. This translates to all of our labs disciplines working together to provide the most suitable solution to our client's needs.